Smart Hands
Aura’s global smart hands services provide on-demand and reliable 24/7 IT support and maintenance across 145 countries.
Smart Hands
If you don’t have IT resources on site and need a pair of eyes and hands, we got you. Our qualified technicians act as an extension to your team, with tailored SLAs, guaranteeing success at every stage – from roll-out and troubleshooting to custom installations.
Adapt swiftly to changes, reduce operational costs and increase the speed of value through our tailored consumption models that provide flexibility and scalability.
• Global IT, Anywhere: Aura’s reach spans 140+ countries, ensuring consistent, high-quality IT service worldwide.
• On-Site, On-Demand: Our engineers deliver rapid, hands-on solutions from hardware repairs to complex installations.
• Customised SLAs: Choose from 4-hour, 6-hour, 8-hour, or Next Business Day depending on your needs.
• 24/7 Support & Availability: 24/7 On-Demand access to certified experts with Service Level Agreements (SLAs) to meet your needs.
• Flexible models: Experience the freedom of pay-as-you go or consumption based pricing, our tailored solutions align with your budget and business objectives.
• Global Footprint: Our experienced workforce is at the ready in 145 countries, and multiple locations from bustling metropolises to remote areas.
• 30 years of experience: We have 30 years of experience in IT services and global communications, we are vendor-agnostic and support multiple vendors.
• Certified: We have 5,000 certified L1 to L3 engineers & consultants in different technologies and vendors.
• Cost Effectiveness: Our competitive service pricing, transparent cost structures, and diverse engagement models ensure optimal value for your investment.